“Interesting” replies between Dell & Me

As my 2 readers 😛 know by now, I have been having some major run-ins with Dell.  I ordered a video card from them nearly TWO months ago and still have nothing to show for it.  Why?  ’cause the dumb-luck company took in WAAAY too many orders and never kept the promise!  They have been delaying my shipped date on a weekly basis.  Last ship date was supposed to be 01/11/08.  Yes, you read that correctly.

That’s last Friday!  😡  Then they had the nerve to delay it again and now it’s 01/29/08!  Ahhhhhhhhhhhhhhhhhhhhh!!!  With more than a month (?) of delay, FTC requires the sellers to notify the buyer and must auto-cancel the order if it goes beyond that unless the customer states to keep the order explicitly!   And this is what I wrote when they sent me the e-mail that it was delayed to 29th of the month…

What the hell is this?!  Excuse my language but I’m getting delayed for two months now?!!
Do you guys call this service?  If Dell was such a great company and excel in service, you would have offered alternate solution in one way or another, even if you had to eat your words and offer other branded solutions at a loss!  If you can’t do that, please just drop my sorry excuse for an order off your list.  I’m not ordering from you guys ever again and I will let the entire world know.

And this is the reply I get from Dell… I just couldn’t stop laughing… and cry at the same time!!

Thank you for your reply.  The response did not clearly indicate whether you wished to cancel this order, or consent to the delay.  We apologize for the misunderstanding.  Please respond as soon as possible, and indicate whether this order is to be canceled or continued in process.

Thank You,
Dell Inc. Notification Team

WTH?!  Dell sucks.  That’s all there’s to it!

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