Be Warned: Customer Service Agents Can See What You’re Typing in Real Time

https://gizmodo.com/be-warned-customer-service-agents-can-see-what-youre-t-1830688119

Next time you’re chatting with a customer service agent online, be warned that the person on the other side of your conversation might see what you’re typing in real time. A reader sent us the following transcript from a conversation he had with a mattress company after the agent responded to a message he hadn’t sent…

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via Gizmodo https://gizmodo.com

November 27, 2018 at 03:33PM

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