“Interesting” replies between Dell & Me

As my 2 readers 😛 know by now, I have been having some major run-ins with Dell.  I ordered a video card from them nearly TWO months ago and still have nothing to show for it.  Why?  ’cause the dumb-luck company took in WAAAY too many orders and never kept the promise!  They have been delaying my shipped date on a weekly basis.  Last ship date was supposed to be 01/11/08.  Yes, you read that correctly.

That’s last Friday!  😡  Then they had the nerve to delay it again and now it’s 01/29/08!  Ahhhhhhhhhhhhhhhhhhhhh!!!  With more than a month (?) of delay, FTC requires the sellers to notify the buyer and must auto-cancel the order if it goes beyond that unless the customer states to keep the order explicitly!   And this is what I wrote when they sent me the e-mail that it was delayed to 29th of the month…

What the hell is this?!  Excuse my language but I’m getting delayed for two months now?!!
Do you guys call this service?  If Dell was such a great company and excel in service, you would have offered alternate solution in one way or another, even if you had to eat your words and offer other branded solutions at a loss!  If you can’t do that, please just drop my sorry excuse for an order off your list.  I’m not ordering from you guys ever again and I will let the entire world know.

And this is the reply I get from Dell… I just couldn’t stop laughing… and cry at the same time!!

Thank you for your reply.  The response did not clearly indicate whether you wished to cancel this order, or consent to the delay.  We apologize for the misunderstanding.  Please respond as soon as possible, and indicate whether this order is to be canceled or continued in process.

Thank You,
Dell Inc. Notification Team

WTH?!  Dell sucks.  That’s all there’s to it!

An Addendum to Cold-hearted b******

Let me add a bit more to clarify something.

It’s not that I don’t make the effort in reaching out to the less fortunate including the homeless.  Yesterday’s turn of events proved that I still try to “segregate” the times I am kind and when I am not, while Soojin’s mentality is continuous flow.

I have been to homeless shelters and special programs and what not.  When I approached the gentleman yesterday, I realized that I interact much better if I am prepared in my mind.  That in the end means that I have to be prepared 24/7.  Internal strife must continue and I must not lose to myself.

I am still a cold-hearted b****** and Soojin’s my hero

Happy birthday Pastor Shawn! 😀

So to celebrate his, Andrew Kim’s, and Eric Song’s b-days, we went across the street to Chipotle for lunch after the service. Nothing too extreme to denote the title thus far, right? Well, after the lunch and the looong stop at Berripop, we headed back to our car. We had to walk back to the church parking lot.

On the way, we noticed a homeless man sitting on the bus stop bench. I tried to hurry along, and try to ignore him. However, Soojin, as soon as we pass him, she says, “Do you think he ate?” At first, I was irritated and annoyed. She then proceeded to suggest that we should buy him something to eat and pointed to Whichwich.

So I sent the rest ahead and I went to buy the sandwich and came back to give him the sandwich. He is all that anyone would think of when you heard the word “homeless”: beard and facial hair everywhere, half asleep, very dark faced, age of 40-something to 50-something. When I approached him, he saw what I had in my hands and got up and said something appreciative that I don’t recall.

Afterwards, I had realized how cold and heartless I was. I am as the title says, a cold-hearted bas****. I’d rather avoid him and turn the cold shoulder rather than be like Soojin who obviously had the heart of Christ in her… definitely more than I had.

You see, this isn’t the first time. Last year during summer, Soojin had noticed this older man selling newspaper on Kirby near 59. His name was Dave. When she first saw him, she again wanted to feed him and give him drink. Everyone has their heroes. Mine is Soojin. She certainly has the heart of a hero of Christ. She is able to see the person that is in need. And sees it right through.